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Shipping & Returns


Shipping

The Cotton Hub is pleased to offer complimentary standard shipping on all orders to address in 48 Contiguous United States. Most purchases ship within 2 business days. You may also choose Priority shipping for an additional charge.

Free Shipping **all 48 contiguous United States (excludes AK, HI, and off-shore U.S. territories)


Return Policy

At The Cotton Hub, customer satisfaction is our top priority! We want you to love your new bedding and enjoy a naturally healthy and comfortable life. If you change your mind after your purchase, we offer returns within 30 days or purchase date.


Refund Process:

 Eligibility:

  • Products must be unopened and in their original retail packaging.
  • Returns will be inspected to ensure the items are unopened and not unsellable by the 3rd party reverse logistics warehouse facility.

Refund:

  • If the item is found to be unopened or in sellable condition, the refund will be processed to your original form of payment. A $5 handling fee per unit and return shipping fee will be deducted from the refund.


Damaged or Defective Products:

  • If the product arrives damaged or is defective, please email us a photo of the product within 30 days of the receipt of the product, along with your order details and we’ll exchange it for a new one at no extra cost.